A Conversation With Anamaria Badea, Service Desk Manager, Stefanini EMEA - Stefanini

A Conversation With Anamaria Badea, Service Desk Manager, Stefanini EMEA

Anamaria Badea joined Stefanini back in 2007, taking advantage of the flexible work schedule to combine her university studies with a technical support role.

Since then, she’s been promoted multiple times, providing second-level support within a client organization, before moving into more senior roles as a Quality Specialist and a Team Leader.

We caught up with Anamaria to discuss her experience at Stefanini, including the importance of communication, why it pays to get out of your comfort zone and the value of a supportive team.

This is the third interview in our new series involving our Digital Workplace Services (DWS) colleagues. DWS spans multiple roles and skillsets, with team members able to meet customers’ changing needs. These range from traditional Service Desk and Field Service to modern infrastructure capabilities, including cloud, virtualization, platforms and applications.  This series explores the career journeys, best practices and learnings of DWS colleagues across EMEA and showcases what life at Stefanini involves.

Why did you choose to join Stefanini?

I applied to join Stefanini because the role was a perfect fit for me. I joined back in 2007, when I was still a student, and the role offered a flexible work schedule, while allowing me to pursue something I love: speaking Spanish.

How have you evolved professionally within the company so far?

I spent a year working as a support engineer before being promoted to a role dealing with more complex second-level technical problems.

After a short time, I moved into a dedicated client role, where I was acting as second-level support at the client organization.

In 2012, I was promoted to a Quality Specialist role, before becoming a Team Leader in the Service Management Office (SMO) in 2018. I also had two wonderful breaks during these six years, raising my two kids. I am currently managing the Quality, Training, Knowledge and Operations team for our Digital Health Services (DHS) offering.

What are the most important things that you have learned here?

Because Stefanini was my first job, I can safely say I’ve learned everything I know here. One of the most important things I’ve learned is that communication is key to success. Even if it sounds like a cliché, good communication really is one of the most important aspects of working in a shared environment, serving multiple clients and collaborating with colleagues all around the world. Being a good communicator is essential when it comes to managing relationships with people from various backgrounds, where there might be significant cultural differences.

I’ve also developed my prioritization skills here, becoming even better at time management and organizing tasks in a way that ensures deadlines are met, while avoiding pressure or frustration.

What are some best practices you have learned and applied in your current role?

I’d actually say what’s been most fundamental for me is the realization that doing the right thing is more than just following procedures; it’s about always acting responsibly and with integrity.

What do you like most about working at Stefanini?

I really like how everyone respects each other here. Regardless of someone’s job role, we’re all encouraged to share our views freely and discuss ways we could improve how we work. I’ve always felt that my opinion is valued and that I’m making a difference.

What advice would you give to a new Stefanini employee?

It’s really important to take advantage of the learning opportunities Stefanini offers. The chance to learn and apply what you’ve learned until you have mastered a new skill is something you should embrace. You benefit from your personal development and so do your colleagues and clients.

Also, remember to communicate at all times, particularly when something is unclear or not what you’d expect.

What advice would you give to other Stefanini colleagues when it comes to building a success story here?

The best way to build a success story is to get out of your comfort zone and go beyond your assigned role, ensuring you’re always willing to learn new things. You should recognize that expanding your knowledge and prioritizing your self-development is just as important for yourself as it is for the company. You should be excited to develop here. There’s every chance you’ll surprise yourself!

Want to be our next success story? At Stefanini, we’re always interested in hearing from talented candidates across all levels of experience. You can browse our current EMEA vacancies, here.

Join over 15,000 companies

Get Our Updates Sent Directly To Your Inbox.

Get Our Updates Sent Directly To Your Inbox.

Join our mailing list to receive monthly updates on the latest at Stefanini.

transforming data through track and trace with klabin case study

Build Your IT Support Offering Quickly

Our eBook “LiteSD – Choose Endlessly Scalable Success” reveals how to integrate LiteSD platform into your organization.

Ask SophieX