We drive digital transformation in the Consumer Services industry with technology solutions that integrate AI, automation and advanced analytics, optimizing customer experience, operational efficiency and demand management. Our tools enable frictionless omnichannel care, process automation and demand forecasting, achieving up to 30% higher customer retention, 40% reduction in operating costs and 50% improvement in resource management, ensuring agile, personalized and highly competitive service.
From improving the customer journey to implementing IoT and artificial intelligence, our solutions ensure a seamless, innovative and results-driven experience in sectors such as entertainment, education, hospitality and financial services. With Stefanini, companies are not only digitizing, but evolving towards a more agile, efficient and consumer-centric model.
Business Challenges in the Consumer Services Industry
Omnichannel customer experience: How to offer a fluid, personalized service and without friction in all contact points, from the digital to the present.
Digitalization of labor force: How to enable personal digital transmission and automation without affecting the quality of the service.
Optimization of demand and operation: How to predict demand pics and adjust recursos, personal and availability of services in real time.
Operating efficiency and cost reduction: How to automate administrative processes, customer care and reservation management without losing your human touch.
Data security and regulatory compliance: How to protect customer information in a digital environment that is more regulated.
