A recent report from Gartner, Top Technology Trends Driving Change for Retail Banking CIOs in 2023, states that, “Fifty-one percent of banking executives cite increasing revenue as the most important outcome from their digital business strategy, more than double those indicating either risk or operating cost reduction as No. 1.”
Gartner also recommends that retail banking CIOs should use the top technology trends to influence priorities, strategies and execution.
This Gartner recent research finds that “Future retail banking business and technology strategies will require openness, composability and agility to provide contextualized experiences that deliver the new types of value consumers expect from their financial services providers.”
With technology decisions becoming increasingly critical to deliver on this value imperative, Gartner has identified the top trends in retail banking that connect technology and business outcomes.
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Gartner, Top Technology Trends Driving Change for Retail Banking CIOs in 2023, Jeff Casey, Don Free, Jason Malo, Jasleen Kaur Sindhu, Moutusi Sau, 11 May 2023.
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