THE CLIENT
Maxion Wheels, a global leader in wheel manufacturing for over 100 years, continually innovates to serve top vehicle manufacturers and advance operational agility.
CONTEXT & CHALLENGES
A decentralized structure created inefficiencies, slow response times, and inconsistent service, limiting Maxion’s ability to adapt and deliver at scale.
SOLUTION
Partnering with Stefanini, Maxion adopted ServiceNow, aligning ITIL-based processes to their needs, retiring legacy systems, and unifying service management.
RESULTS
- Streamlined operations and increased transparency
- Faster service delivery and improved user experience
- Enhanced efficiency and balanced workloads
- Launched Maxine, an AI assistant, to automate and elevate service
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