Powering your processes
BPO is part of Stefanini’s DNA, and the company has been following the latest technological trends so that it can provide the best solutions to its customers. The idea is to combine innovation with its 25 years of experience in the management of processes with its own methodology and specialized professionals to serve local and international markets.
As each company has its own needs, Stefanini’s business processes outsourcing solutions are created based on the customer’s needs. BPO needs to be a constructive activity that takes into account a company’s requirements because tasks can be carried out in different ways even in organizations within the same sector of the economy.
Stefanini provides BPO services to businesses in different sectors, with a stronger presence in the areas of manufacturing, services and government. The company is responsible for business processes in HR departments, finance, purchasing, accounting, and customer care, among other areas of large organisations. We also work with our own solutions for ECM and Scanning in departments that are structured based on a high volume of documents/paper.
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Areas with potential for BPO
- Customer care
- Financial department tasks
- Purchasing services
- Human resources (payroll, personnel selection and training)
- Accounting & Tax
- Document management (printing and scanning of paper files)
- Logistics tasks
- Legal tasks
- Business areas that have transactional activities
Stefanini’s aim is to carry out the tasks within the BPO model at a lower cost and to seek the best technology to achieve the most efficient automation and management possible.
BPO requires investments in technology. Automation technologies are evolving and gaining the intelligence to not only search for information in databases, but to carry out activities in multiple systems in order to achieve reduced costs, continuous improvement and proper environmental management, BPO offerings must use these tools to bring innovation into businesses.
Stefanini’s business proposal is to act as a full-time consultant for its customers that is always looking for new ways to innovate and leverage its growth through the use of new technologies that give the business a competitive advantage.
Advantages of the model
- Reduction of operating costs
- Increased performance, productivity and operational efficiency
- Management and control of processes based on performance indicators
- Exchange of fixed costs into variable costs
- Standardization of business processes
- Technological innovation
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