How Maxion Wheels Drives Success With Stefanini & ServiceNow
Understanding the Client
Maxion Wheels is a global leader in wheel manufacturing, with a heritage spanning over 100 years. Renowned for its commitment to quality and innovation, the company serves a wide range of vehicle manufacturers. As part of its vision for sustainable growth and operational agility, Maxion continuously seeks to modernize its internal processes and improve service delivery across global teams.
Context and challenges
By 2016, Maxion Wheels identified critical inefficiencies in its operational structure. The company was working within a decentralized model that limited its ability to maintain streamlined processes and respond quickly to both internal demands and market shifts. This fragmentation negatively impacted service quality, communication, and overall agility.
Solution
To overcome these barriers, Maxion Wheels partnered with Stefanini to implement a tailored transformation strategy using the ServiceNow platform. The initiative focused on aligning ITIL-based service processes with Maxion’s specific needs, moving away from legacy systems and toward an integrated, service-centric model.
RESULTS
· Streamlined operations with structured adoption, real-time analytics, and standardized processes
· Achieved faster service delivery and enhanced user satisfaction
· Improved operational efficiency through better workload distribution and laid the foundation for continuous innovation
· Introduced Maxine, an AI assistant, to automate key service delivery tasks and elevate the user experience