Full Life Cycle ServiceNow Practice

ServiceNow Practice Stefanini

Helping you manage and grow ServiceNow throughout its lifespan… and maximizing its value to your company

ServiceNow is changing the way people work. With a “customer service” orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

There are many firms that specialize in initial ServiceNow implementation; but Stefanini takes client partnership to an entirely different level, extending far beyond implementation to provide a portfolio of full life cycle administration and consulting services for the long-term.

Why Stefanini?

As a $1B global provider of IT outsourcing and management services operating in over 30 countries worldwide, Stefanini has deep, robust experience in providing Managed Services.  With a big-picture view for our clients’ companies, we integrate our ITIL/ITSM Practice Knowledge and Best Practices with our ServiceNow offerings, providing an approach geared toward the user satisfaction-driven goals of an IT Service Management vision.  It is a tool with vast potential to deliver a consumer-like user experience throughout many departments of your organization – if administered, managed and evolved by the right partner… Stefanini.

Stefanini Differentiators and Customer Advantages:

Packaged Subscription Service Pricing:  Unlike other ServiceNow consultants, Stefanini offers a completely different Administration/Consulting pricing model based on a fixed monthly subscription.  The benefit to the customer is predictable, scalable, and highly competitive pricing for the expertise and service level provided.

Full Life Cycle Management:  Far beyond the basic initial implementation and licensing that Stefanini and others can deliver, the real story is Stefanini’s uniquely robust and extensive set of ServiceNow Administration and Consulting services, including:


  • Break-fix
  • Admin Support
  • Upgrade Protection
  • System Health
  • Enhanced Configuration
  • Architecture & Roadmap
  • … and more


  • Health Assessment
  • Managed Upgrades
  • Roadmap
  • Module Expansion
  • … and more


  • ITIL Processes
  • Project & Portfolio
  • “HR, Legal, Marketing & Facilities”
  • Governance Risk & Compliance
  • … and more

SMART Shore delivery model:  Stefanini’s global reach, capability in 35+ languages, and decades of IT outsourcing experience mean that we can easily manage the right blend of offshore, nearshore, and onshore, in a way that optimally leverages lower-cost resources without a compromise in quality.

Innovative, Unique ServiceNow Offerings

Driven by our big-picture, full life cycle ITSM vision, Stefanini has continued to expand the scope and level of our unique and industry-leading offerings as a true partner, including:

  • Our Maturity Acceleration ContinuumTM, a proprietary methodology coupled with innovative tool configurations designed to guide our customers’ organizations along the journey to ServiceNow-driven ITSM maturity.
  • Stefanini (TotalCareTM) Administration Services, our comprehensive offering for managing ServiceNow administration needs and wants.  With a partnership mentality built around listening and understanding and then engaging our flexibility to serve your specific needs, Stefanini works together with you in the long term.
  • Workflow/Process Design for ServiceNow.
  • Building of your entire Service Catalog.
  • Self-Service Portal Design for consumer-like user experience and alignment with branding.
  • Redesign of ServiceNow outbound messaging for user-friendliness and branding
  • Integration of Stefanini ITIL/ITSM practice expertise on our ServiceNow customer programs.

ServiceNow is changing the way people work today… and Stefanini is uniquely able to help you achieve your vision for tomorrow.