Paschoalotto Invests in Digital Transformation
Digital transformation has been fueling profound changes in the business model and process architecture of organizations. Therefore, Paschoalotto, a teleservice company, which is a Brazilian leader in the recovery of credit, collection and management of non-performing credits, has the support of Stefanini to leverage the company’s digital transformation.
According to Wilian Domingues, CIO of Paschoalotto, the result of this partnership will be a scalable and innovative platform that will support all of the company’s new products and customers. “We are looking at our entire systems platform and making the company more digital. To accomplish this, we needed to review all of our system concepts and integrations. Stefanini has proven to be an ideal partner to help us to develop our micro-service platform and assist us in putting digital transformation into practice in our business,” says the executive.
Stefanini contributed by developing and approving Paschoalotto’s entire software architecture, adding micro-services which guarantee autonomy and independence for the various applications. “We want to accelerate Paschoalotto’s digital transformation through an integrated offering with a high level of automation, including robotization, analytics, and artificial intelligence solutions. Our goal with this project is to use the digital platform as a differential in the market and ensure that it demonstrates our scalability and robustness,” states Elizete Marson, executive director of Stefanini.
- 30% reduction in development and delivery time;
- 100% increase in CRM connection capacity with client platforms, especially those that adopt micro-services;
- In addition to the digital platform, more than five products will be launched by 2018, all focusing on performance gains and cost savings;
- Cost reductions with TELECOM allowing new Dialers, mainly via the internet, to be used.
Micro-services can be included within the structure of a business with the purpose of streamlining activities and generating flexibility, through the division of processes and rapid, integrated flow of information.