Stefanini Reinforces Partnership with ServiceNow at Knowledge17


Through Stefanini TotalCare, the company will be showcasing a broad portfolio of end-to-end ServiceNow solutions

Stefanini, will be presenting its portfolio of ServiceNow solutions at Knowledge17 from May 7-11, 2017, in Orlando, FL. With nearly three decades of IT service expertise, the company offers full-service administration designed to ensure that a client’s ServiceNow purchase not only performs optimally but continues to evolve and deliver additional value to the enterprise.

At Knowledge17, attendees will experience IT, customer service, HR and security, and the tools to deliver business services faster with 400+ sessions tailored for them. The conference is the most efficient and fastest way to receive practical advice, in‑depth training and access to 13,000+ community experts driving the future of shared services and digital transformation.

Stefanini offers ServiceNow support that goes beyond basic initial implementation and licensing. Through Stefanini TotalCare, the company offers a broad set of end-to-end solutions that are packaged and priced on a competitive, scalable, predictable monthly subscription basis. “With Stefanini TotalCare, we work with you to customize, administer, adapt and grow ServiceNow to maximize its potential for your organization,” said Beth Gebrai, vice president of strategic alliances and innovation at Stefanini.

Stefanini TotalCare is a comprehensive, ongoing ServiceNow administration, enhancement and consulting service. Tending to administration needs and wants, the full-lifecycle offering includes a variety of value-added solutions such as ongoing system health monitoring, architecture and roadmap advisory, managed upgrade services, administration support and enhanced configuration.

A Full Lifecycle Beyond Basic Initial Implementation

For 30 years, and supported by a team of managed services experts, Stefanini’s offerings consist of workflow/process design for ServiceNow, creation of an entire service catalog, a self-service portal design for consumer-like user experience, redesign of ServiceNow outbound messaging and integration of Stefanini ITIL/ITSM practice expertise on its customer programs. “Our relationships are designed to be long-term partnerships to meet the ongoing opportunities of ServiceNow,” said Mrs. Gebrai.

Present in 39 countries, Stefanini’s clients benefit from its flexible, agile services.  With a global reach spanning four continents and nearly three decades of IT outsourcing experience, the company leverages its smart-shore delivery model to offer a blend of offshore, nearshore and onshore in a way that optimally leverages lower-cost resources without compromising quality.

At booth #505, Stefanini will be exhibiting its full end-to-end lifecycle support services for ServiceNow.