Stefanini supports clients with self-service Synapse platform
Stefanini is helping clients solve IT issues more quickly and efficiently with the launch of Synapse, an innovative, multi-language self-service platform that integrates with existing IT service management tools.
The platform, which was developed by Stefanini as a one-stop shop for a full range of IT services, provides out of the box and seamless integration with IT service management platforms such as Remedy and CA Service Management. It can also be adapted so that it integrates with any other platform on-demand.
Synapse also integrates with YouTube, which means users can easily view video tutorials explaining how to troubleshoot issues. Other features include a live chat function, for when users need to discuss a problem thoroughly, along with relevant articles ranked according to user rating for usefulness.
Stefanini clients can customize Synapse with their own branding and news, while the intuitive, user-friendly interface – which provides an at-a-glance view of any reported problems – means no additional training is required to use the platform.
Synapse has already been deployed successfully by several of Stefanini’s major multinational clients.
Adrian Herdan, ITSM system integration manager at Stefanini, says: “Stefanini is always innovating and constantly looking for new ways to offer even better value and service to our clients. With the creation of Synapse, we are providing exceptional value, while allowing clients to tackle IT issues quickly and easily.
By developing a platform that integrates easily with existing tools, we’re making it simple for as many clients as possible to get clear, intuitive advice that can help them address any IT issues they’re facing as quickly as possible.
“This is very much the complete package, meaning regardless of the language or device of the user – or whether they prefer to troubleshoot problems via live chat, YouTube tutorials or articles – Synapse is able to address any potential problems that our clients are facing.”